Support centre
A problem with a file? A question before buying? Pick the right department and open a ticket — we usually reply within business hours the same day.
Choose a support department
Routing your request to the right department means a faster, more accurate reply.
General enquiry
Questions before buying, recommendations, or any general question about the store.
Open a ticketTechnical support
Trouble installing a file, compatibility with your streaming software, or a file that won't work.
Open a ticketPayments and invoices
A payment that wasn't recorded, an invoice, a refund, or a wallet problem.
Open a ticketCustom design request
Following up a quote or changing the details of a custom design project.
Open a ticketBefore you open a ticket
These are the most repeated questions — your answer may be seconds away.
After a verified payment notification, files become available in your account downloads. Guest buyers receive an order claim link at their purchase email. Contact support if delivery fails.
Available payment methods are shown at checkout. We are preparing PayNow in USD; orders remain disabled until integration and real products are ready.
Each offer states its license scope. Videos created with EK Tools may be used in personal or commercial content, respecting input and third-party rights. Reselling the software or sharing keys requires authorization. Review the license page.
Exclusive rights require a written agreement specifying the rights transferred. A label alone is insufficient. This PayNow integration does not accept exclusive sales.
We do not offer voluntary change-of-mind refunds after digital content delivery begins where lawful. Mandatory withdrawal rights and remedies for defects or non-delivery remain protected. Studio has separate duration and cancellation terms. PayNow terms apply to its transactions. Review the refund policy before payment.
Your account shows the product download limit and license validity. Contact support if you need a replacement download or have lost a file.