Original digital software • Review license and refund terms before purchase
Al Waha
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Frequently asked questions

10 answered question(s) across 6 categories — from downloads and licensing to refunds. Didn't find your answer? Open a support ticket and we'll reply.

Licensing

1
Each offer states its license scope. Videos created with EK Tools may be used in personal or commercial content, respecting input and third-party rights. Reselling the software or sharing keys requires authorization. Review the license page.

Orders and downloads

2
After a verified payment notification, files become available in your account downloads. Guest buyers receive an order claim link at their purchase email. Contact support if delivery fails.
Your account shows the product download limit and license validity. Contact support if you need a replacement download or have lost a file.

Payment

1
Available payment methods are shown at checkout. We are preparing PayNow in USD; orders remain disabled until integration and real products are ready.

Products

3
Exclusive rights require a written agreement specifying the rights transferred. A label alone is insufficient. This PayNow integration does not accept exclusive sales.
Check each listing for system requirements and compatibility, which vary by software and file format.
Each listing states whether updates are included and for how long. There is no unstated promise of permanent free updates.

Refunds

1
We do not offer voluntary change-of-mind refunds after digital content delivery begins where lawful. Mandatory withdrawal rights and remedies for defects or non-delivery remain protected. Studio has separate duration and cancellation terms. PayNow terms apply to its transactions. Review the refund policy before payment.

Support

2
The listing specifies installation instructions, requirements and included support where available. An installation service or illustrated guide is not assumed for every product.
Send an enquiry through support. Manual work needs a separate scope, quote and schedule and is not charged through this PayNow integration.
Still unclear?

Ask before you buy — not after

Tell us which streaming software you use and what you're aiming for, and we'll recommend what actually fits instead of guessing.

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